Refund & Return Policy

Cancellation, Returns, and Refund Policy

1. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once your order has been shipped, unfortunately, it cannot be cancelled.

If your cancellation request is approved before shipment, we will issue a full refund to your original payment method.

2. Returns and Exchanges

Due to the special nature of our products and for health, hygiene, and product safety reasons, we generally do not accept returns or exchanges for delivered products or consumable items.

Please carefully review your order details before completing your purchase.

Returns or exchanges are only accepted in the following situations:

• The product has a verified defect.
• The wrong item was shipped due to an error on our part.

3. Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact our customer service team within 48 hours of delivery.

Please provide the following information:

• Order number
• Description of the issue
• Photos or videos showing the problem

After reviewing your request, we will provide an appropriate solution, such as a replacement or other support.

4. Wrong Item Shipped

If you receive an incorrect item, please contact us as soon as possible.

After verification, we will process your request and provide a suitable solution.

5. Refunds

Refunds are only available in the following cases:

✅ The order was successfully cancelled before shipment.

✅ The product arrived damaged or has a verified manufacturing defect, and the refund has been approved by our customer service team.

✅ The incorrect item was shipped due to our mistake.

Once approved, refunds will be issued through your original payment method.

Please note that refund processing times may take 3–10 business days, depending on your payment provider.

6. Non-Refundable Items

Refunds or exchanges are not available for:

• Opened or used products
• Orders where customers are dissatisfied with the selected taste or model
• Damage caused by normal wear, misuse, or improper handling
• Products returned without prior approval from customer service

7. Legal Notice

For health, hygiene, and safety reasons, opened or used products cannot be returned.

This policy does not affect your legal rights regarding defective products or incorrect shipments.

8. Contact Us

If you have any questions regarding your order or our cancellation, return, and refund policy, please contact our customer service team:

📧 [email protected]

Our customer service team is committed to providing assistance and will do our best to find a fast and reasonable solution.